Under the Boughs: Creating a Customer-centric Health Care Experience

Event | September 20th, 2018

Special Announcement: We are pleased to welcome Congresswoman Suzan DelBene to open the afternoon program with an update from Washington, D.C.!

How can health care mimic other consumer-facing industries to create a better experience? How do you create a culture change that will drive real change for people? How can federal policy impact these dynamics?

On September 20, the Cambia Grove, host Lee Huntsman and series partner UW BioEngage are pleased to welcome Mike Koppel, former CFO of Nordstrom and current Board Chair of Cambia Health Solutions to discuss creating customer-centric experiences in health care. In addition, the Cambia Grove is pleased to also welcome Congresswoman Suzan DelBene from Washington’s 1st Congressional District to start the program with an update from Washington, D.C.

Discussion points will include:

  • Current topics being discussed in Washington D.C. relating to technology and health care

  • The value in adopting a person-centric business model

  • How the health care system can change to fit the needs of the consumer

  • How to create a company culture that is empathetic toward people, customers and patients

About Mike Koppel

Mike Koppel, of Seattle, Washington, recently served as Executive Vice President and Chief Financial Officer for Nordstrom, Inc. Before joining Nordstrom, he held leadership roles in several retail organizations, including CML Group, Lids Corporation and May Department Stores.

Mike earned his undergraduate degree from the University of Connecticut and has done graduate work at Trinity College. He is a member of the board of the University of Connecticut Foundation. He was appointed to the Cambia board in 2009 and was named chair in 2017.

About Congresswoman Suzan DelBene

Congresswoman Suzan DelBene represents Washington’s First Congressional District. Suzan currently serves on the House Ways and Means Committee where she is working to ensure all Americans have meaningful access to affordable, quality healthcare. She is also prepared to fight against attempts to dismantle Medicare, repeal the Affordable Care Act (ACA) and slash Social Security benefits.

Suzan is focused on finding solutions to strengthen our healthcare system by incentivizing high-quality patient care, reducing costs for small businesses, addressing barriers to care in rural communities, lowering the cost of prescription drugs, supporting precision medicine and training the next generation of nurses and doctors.

Suzan earned a bachelor’s degree in biology from Reed College and worked in the biotechnology industry before earning an MBA from the University of Washington. After which she embarked on a successful career as a technology leader and entrepreneur. She helped to start drugstore.com and served as CEO and president of Nimble Technology, a business software company based on technology developed at the University of Washington. Suzan also spent 12 years at Microsoft, most recently as corporate vice president of the company’s mobile communications business.

About Under the Boughs:

Under the Boughs offers an interactive dialog with leading health care innovators and opportunities for partnership development and shared resource utilization among individuals and organizations in the Pacific Northwest.

4:00pm – Doors open

4:20pm – Update from Congresswoman Suzan DelBene

4:40pm – Under the Boughs with Lee Huntsman, president emeritus of the University of Washington featuring Mike Koppel, former CFO of Nordstrom and current Board Chair of Cambia Health Solutions

5:15pm – Audience Q&A

5:30pm – Networking and H’orderves

6:00pm – Event Concludes

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