iHealthHome is a community care management platform that supports seniors who want to age affordably at home. It connects the entire care team, the senior and family, via a suite of tools including an EHR for care managers, medication and caregiver management, remote monitoring, secure mobile apps and more for the seamless coordination of a virtual village. A Covid-19 screening mobile app that monitors the health status of caregivers to safeguard the seniors they help is a new feature.
Making it easy to adopt technology so aging at home can be affordable.
Type of Organization
Startup - Newly established businesses, investable
Size of Organization
Organization Mailing Address
PO Box 55058
Shoreline, WA 98155
A mobile app that helps senior care organizations create a safe environment for caregivers and the seniors they serve in this new Covid-19 world. Staff complete daily symptom tracking, temperature logging, other tasks and sign to attest their submission on their phone before reporting to work. An algorithm displays a daily status of either clearance for work or alternative guidance. An admin portal enables remote monitoring, case management, documentation for compliance and risk mitigation.
An easy to use mobile app connected to a robust care management platform and content management system. A mobile app approved in the Apple store and downloadable for Android phones makes it easy to access and distribute to staff. Configurable questions, content and algorithm make it adaptable to an organizations particular needs and flexible to accommodate the ever changing knowledge base about Covid-19. A content management system makes delivering up to date Helpful Tips and FAQs about policies and procedures to staff anywhere in the community.
- Mobile App
- Quick daily screening questionnaire assess and identifies if a person is likely "At Risk" or "Not at Risk" and displays a large date stamped indicator of status for the day
- Self-reported temperature logging with signature attestation
- Update symptoms and temperature as needed and status will update with new guidance
- Admin portal enables at a glance view of current status of each person
- Temperature alerts to case managers
- Full care management and remote monitoring capabilities to support a person diagnosed and required to isolate at home
- Easy case note documentation of discussions and interactions with staff
- Personalized action plans for return to work
- Geolocation capabilities available on consent of user
- Reports and dashboards to make it easy for administrators
- Confidential and HIPAA compliant
Covid Navigator was co-developed by two highly experienced health, wellness and care management software developers: iHealthHome, Inc. and MediKeeper, Inc. While the mobile app is new and specific to Covid-19, the platforms and databases that support it have been serving organizations for years with over 8M lives combined. Together the co-developers are making the app available broadly to employers, payers, providers, schools and others. iHealthHome's emphasis is the application to the vulnerable senior care industry.
The senior care is unique and seniors are especially vulnerable and need extra safeguards in this Covid-19 society. Our innovation efforts continuously seek to 1) make the mobile app easy to use by caregivers for broad, sustainable adoption and 2) refine the algorithm and admin tools to be relevant and specific to senior caregiving organizations without becoming overly burdensome. We are actively working with researchers at the University of Hawaii in pursuit of this new knowledge together.
Category of Innovation
Digital Health - A digital health solution is a technology-based solution whose user is caring for or providing care for themselves (think of a personal app) or another individual (such as a doctor using a tool to help their patient)
Intended End User
Payer - Organizations responsible for issuing or administering payment for the care received by a population of people (e.g. insurance companies)
Provider - Individuals or organizations responsible for providing care to patients (e.g. doctors, nurses, hospital/clinic administrators, etc.)
Vendor - i.e. established company, non-startup
Professional Service Provider - i.e. attorneys, consultants
Problem (i.e. barrier, issue, complication, etc.) being solved for the end user
The senior care industry has been slow in adopting technology and integrating automation into their workflows. Some key reasons for this are: 1) a workforce that is generally lower paid, lower skilled, and often English is a second language; 2) the workplace is distributed throughout the community as over 90% of seniors live at home; 3) training becomes difficult because of (1) and (2); 4) margins are razor thin for providers making budgets for technology scarce; and 5) balancing hands on with automation workflow is challenging when every client's needs are literally unique. Covid-19 has made the use of technology in senior care an imperative no longer an option.
Idea/solution to the problem, if applicable
Any solution to creating a safe environment for caregivers and their senior clients at home must be simple for end users to use, require minimal training, be engaging for sustained use over the long period of time it may take for the Covid-19 pandemic to be resolved, be easy for administrators to learn and use and not overly burdensome in time and budget.
As such, we built our solution to be mobile, accessible via the app stores, uses pictures and images in the questionnaire, is highly configurable, and we continuously strive to integrate it into daily workflows. We know there is much to be learned and refined as we roll out our solution into the field of caregiver front line workers and expect to continuously refine in collaboration with our users.
Level of adoption (i.e. list of customers/users, testimonials, etc.), if applicable
The app was launched to its first users on May 26, 2020. A research agreement in place with the University of Hawaii to evaluate the usability of the app, any barriers to adoption, question set and risk assessment algorithm as our solution is rolled out to participating senior care organizations. Organizations with over 500 potential users have agreed to participate as of 5/28, with a goal of 1,000 users by June 30th in the study.
Simultaneously, both developers business development teams are in active conversations with very large payers, employers, schools and universities who are looking for easy to use screening tools to implement that address the growing body of safety, risk mitigation and re-opening regulations that have been imposed.
Impact (i.e. measurable outcomes), if applicable
Mobile screening apps connected to active case management portals becomes the standard of practice in the senior care industry enabling robust data collection and analysis and informing the creation of best practice guidelines for safety of seniors in a Covid-19 world. Measurable outcomes would be the number of active users, broad geographic adoption of the system and a scientifically based algorithm.
List of Funding Sources (if applicable)
The Covid Navigator has been self-funded by the co-developers and is being offered at no or low cost to encourage rapid adoption. Once traction is demonstrated, funding may be sought to refine and scale rapidly.